Customer Complaint & Inquiry Handling
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To Our Customers:
The Department of Transportation in 49 CFR 375.213, requires that each household goods carrier must furnish to each of its prospective individual customer a written description of the customer complaint and inquiry handling procedure established and maintained by the carrier.
To request a claim form, subsequent to your move, please contact our Independent Claims Processing Center at: 800-439-8515. Their hours are 9am to 4pm, Monday – Friday, Central Time. (This is a toll call.) Alternatively, you may submit your claim in writing to our office at:
Golan’s Moving & Storage, Inc.
Skokie, IL 60076
Once you have properly filed your claim in writing and received a determination, you have the right to arbitration of your case. We participate in the following arbitration program:
AMSA Household Goods Dispute Settlement Arbitration Program
Arbitration is a dispute resolution process whereby a neutral arbitrator will resolve your dispute instead of a court. The arbitrator’s decision is binding on both parties. The fee for arbitration is:
Amount of Disputed Claim
Total FORUM Administrative Fee
Consumer’s Share of Administrative Fee
Carrier’s Share of Administrative Fee
up to $20,000
up to $30,000
up to $40,000
up to $50,000
$850 plus one (1%) of the amount over
$400 plus one-half of 1% of the
$450 plus one-half of 1% of the
Additional information regarding the AMSA Household Goods Dispute Settlement Arbitration Program can be found at http://www.moving.org/files/arbitration/brochure_a.pdf