To Our Customers:

The Department of Transportation in 49 CFR 375.213, requires that each household goods carrier must furnish to each of its prospective individual customer a written description of the customer complaint and inquiry handling procedure established and maintained by the carrier.

To request a claim form, subsequent to your move, please contact our Independent Claims Processing Center at: 800-439-8515. Their hours are 9am to 4pm, Monday – Friday, Central Time. (This is a toll call.) Alternatively, you may submit your claim in writing to our office at:

Golan’s Moving & Storage, Inc.

3600 Jarvis

Skokie, IL 60076

Once you have properly filed your claim in writing and received a determination, you have the right to arbitration of your case. We participate in the following arbitration program:

AMSA Household Goods Dispute Settlement Arbitration Program

Arbitration is a dispute resolution process whereby a neutral arbitrator will resolve your dispute instead of a court. The arbitrator’s decision is binding on both parties. The fee for arbitration is:

Amount of Disputed Claim

 Total FORUM Administrative Fee

Consumer’s Share of Administrative Fee

Carrier’s Share of Administrative Fee

 

$10,000

or less

$650

$300

$350

Over $10,000

up to $20,000

$700

$325

$375

Over $20,000

up to $30,000

$750

$350

$400

Over $30,000

up to $40,000

$800

$375

$425

Over $40,000

up to $50,000

$850

$400

$450

Over $50,000

$850 plus one (1%) of the amount over

$50,000

$400 plus one-half of 1% of the

amount over

$50,000

$450 plus one-half of 1% of the

amount over

$50,000

Additional information regarding the AMSA Household Goods Dispute Settlement Arbitration Program can be found at http://www.moving.org/files/arbitration/brochure_a.pdf

Free Moving Quote